Aiming for comfort and enjoying the best service, as well as always prioritizing the interests of the buyer. NeuraToy applies a specific return policy as follows:
- Products with manufacturer defects (within 2 weeks)
- Products damaged during transportation
- Products with incorrect designs compared to the order
- Products that have expired
Product conditions for return:
- The returned product must be the same as the product you purchased at NeuraToy (identified by invoice or purchase phone number).
- The product has not been used, the packaging and labels are intact (With subjective errors from the buyer).
- The product is notified for return within 24 hours from the time of purchase at the shop or for shipping orders, from the time of receipt of the goods.
Return process:
- Step 1: Contact:
Phone: 079 935 5317
Or send a message to NeuraToy's Fanpage
https://www.facebook.com/NeuraToy
To notify about the status of the goods and the reason for wanting to return.
- Step 2:
You come directly or send the product with the original packaging and unused to the address:
74 HOA PHU 9, HOA MINH WARD, LIEN CHIEU DISTRICT, DA NANG CITY, VIETNAM
Time from 09:00 to 20:00 all days of the week
- Step 3:
After receiving, checking and accepting the product you returned. NeuraToy's Product Return Department will proceed to exchange the product for you within 01 to 02 working days.
NeuraToy hopes that you will have the best shopping experience, and always be satisfied with NeuraToy's customer service.