PRIVACY POLICY

1. Purpose and scope of personal information collection:

a. To serve the management, review and/or processing of your orders/transactions with us or with third parties through intermediary service units.

b. To resolve customer care issues, we may use this information to promptly support your requests.

c. To establish statistics and research to maintain internal records or for the purpose of developing and improving customer service quality.

d. To respond to legal procedures or requests from competent state agencies when required, where disclosure of information is necessary and in accordance with the law.

e. We may collect, use and process your personal data depending on each specific circumstance, for which the purpose may not be listed above. However, NeuraToy will notify you of such purpose at the time we seek your consent, unless otherwise permitted by law.

2. Information storage period:

a. The storage period is 2 years from the date of the last order.

b. We implement various security measures and always strive to ensure the safety of your personal data on our management systems. Your personal data will be stored using secure networks and can only be accessed by a number of employees with special access rights. However, we cannot guarantee absolute security due to incidents that arise. In the event of an incident, we will take all measures to overcome and minimize risks.

c. We are committed to maintaining personal data in accordance with the law. In case of necessity and within the scope permitted by law, we can safely destroy your personal data without prior notice.

3. Who may have access to that information:

a. NeuraToy knows that the security of our customers' personal information is very important. We will take measures to protect your information. We only allow NeuraToy employees, our partners who are intermediary service providers such as shipping services, intermediary payment services or by order of a court or any competent state agency to (i) comply with the provisions of law; (ii) enforce obligations under the terms of the contract/transaction; (iii) respond to your requests for customer service; (iv) protect our and your rights, property or safety.

b. We may collect, use, disclose or process your personal data depending on the specific circumstances, but those individuals and organizations may not be listed above. However, NeuraToy will inform you of the person accessing and the purpose at the time we ask for your permission, unless otherwise permitted by law. Our partners commit to use this information only for the purpose of fulfilling their obligations, benefiting customers and not for commercial purposes or other purposes without our and your consent.

4. Address of the information collection and management unit:

3FAST VN COMPANY LIMITED
Address: 74 HOA PHU 9, HOA MINH WARD, LIEN CHIEU DISTRICT, DA NANG CITY, VIETNAM

5. Methods and tools for consumers to access and edit their personal data on the e-commerce system of the information collection unit.

If you want to change personal information on the registered account, please contact us via email, NeuraToy hotline number for instructions and support.

6. Mechanism for receiving and resolving consumer complaints related to personal information being used for purposes other than those notified.

NeuraToy is committed to absolute confidentiality of customer information and ensuring consumer rights:

a. Personal information security:
- NeuraToy commits to absolutely keep customers' personal information confidential according to its own information protection policy.
- Collection and use of personal information is only carried out with the customer's consent, unless otherwise provided by law.
- NeuraToy absolutely does not use, transfer, provide or disclose customers' personal information to third parties without their consent.
- In the event of a network security incident resulting in loss of personal data, NeuraToy will promptly notify the authorities and customers.

b. Online transaction security:
NeuraToy ensures absolute security of all customers' online transaction information, including accounting invoice information and digital documents.

d. Complaint process:
- When discovering that personal information is being used for the wrong purpose, customers please contact NeuraToy via phone number 079 935 5317 to complain and provide relevant evidence.
- NeuraToy commits to respond immediately, at the latest within 24 working hours from receiving the complaint.

NeuraToy always strives to bring a safe and reliable shopping experience to customers. For any questions or need further support, please contact Seyoul's customer service department.

c. Requirement to provide accurate information:
- The management board requires customers to provide complete and accurate personal information when registering/purchasing, including: Full name, contact address, email, phone number,...
- Customers are responsible for the legality of the information provided. NeuraToy is not responsible and will not resolve complaints if the personal information provided is incorrect.